Delivery and Returns

Please note that each product is personalised, bespoke and made-to-order and can take up to 4 weeks to make.

By purchasing an item you agree to the stated delivery date. In the event of any change, you’ll be notified of a revised delivery date by email.

Delivery times

We will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.

If you want more information about the delivery of a product that you’ve already ordered, please get in touch with us – we’ll be happy to assist. Email us at info@pret-a-collection.com

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens we will contact you and, where possible and appropriate, will agree on a revised delivery date with you. Once your order has been dispatched, we will be in touch again to let you know when to expect delivery.

International delivery

International delivery is available on many products and is displayed on the product page. The cost for delivery is calculated based on the destination, size and weight of the product.

International delivery zones

Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy, Spain, Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 5-10 working days from dispatch.

USA and Canada

Please allow 5-10 working days from dispatch.

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People’s Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow 5-10 working days from dispatch.

Rest of the world

Please allow 5-10 working days from dispatch.

If you want to check the timing or costs of delivery, please contact us at info@pret-a-collection.com

The delivery charge is counted at the checkout. 

Returns

As all items are handmade in small workshops you should expect small differences in each product, that’s why they are so special. But if you really find something that is not acceptable please email us at info@pret-a-collection.com why you are not happy with the product and we will do everything to make you satisfied. We will accept returns within 2 weeks of the purchase was delivered. You will be credited back ( minus the shipping charge )  to your account after we receive the unused product in its original packaging. The shipping cost of the returned product is paid for by you.

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