Delivery and Returns

Each product is sent to you directly by the small business that created and designed the product. If you purchase more items it can happen you will receive more parcels.

Please note that each product is personalised, bespoke and made-to-order and can take up to 2 weeks to make.

We also cooperate with the businesses who we think they carry an amazing product without too much notice. Please bear in mind you can be sometimes ordering an item what is from the established brand but not seen often. We like to support the product of great quality.

By purchasing an item you agree to the stated delivery date. In the event of any change, you’ll be notified of a revised delivery date by email.

Delivery times

We will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.

If you want more information about delivery for a product that you’ve already ordered, please get in touch with us – we’ll be happy to assist. Email us at info@pret-a-collection.com

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens we will contact you and, where possible and appropriate, will agree on a revised delivery date with you. Once your order has been dispatched, we will be in touch again to let you know when to expect delivery.

International delivery

International delivery is available on many products and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.

International delivery zones

Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy, Spain, Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 5-10 working days from dispatch.

USA and Canada

Please allow 5-10 working days from dispatch.

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People’s Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow 5-10 working days from dispatch.

Rest of the world

Please allow 5-10 working days from dispatch.

If you want to check timing or costs of delivery, please contact us at info@pret-a-collection.com

Returns

As all items are either handmade or made by small business owners you should expect small differences in each product, that’s why they are so special. But if you really find something that is not acceptable please email us at info@pret-a-collection.com why you are not happy with the product and we will do everything to make you satisfied. We will accept returns within 2 weeks of purchase was delivered. You will be credited back ( minus the shipping charge )  to your account after we receive the unused product in original packaging. Shipping cost of return product is paid by you.